For customer support teams
Find support agents who sound great from the very first call
Zivaro's AI interviewers evaluate tone, empathy, and problem-solving in real time so you move the right candidates forward and protect customer experience.
- Assess voice quality, clarity, and language skills in live audio—not transcripts.
- Score candidates on empathy, product understanding, and de-escalation ability.
- Handle hiring spikes for new seasons, product launches, or campaign surges without overwhelming your team.
Hear every applicant
No more guessing from resumes. Listen to how candidates greet customers, explain solutions, and handle tricky situations.
Consistent evaluations
Agents follow the same script, so location leads and QA managers compare candidates fairly across sites.
Rapid shortlists
Wake up to ready-to-call candidates ranked by communication strength and product fit.
How Zivaro screens support talent
Audio-native AI agents replicate your best QA coach, giving every candidate a chance to shine.
- Use role-specific scenarios for phone, chat, email, or social support roles.
- Evaluate tone, politeness, listening skills, and adherence to your brand voice.
- Score resilience by simulating escalations and measuring calm, solution-oriented responses.
- Share highlight clips with team leaders so they hear the exact responses that earned high scores.
Support hiring challenges
- High applicant volume makes it impossible to speak with everyone manually.
- Quality varies when frontline supervisors juggle interviews with team management.
- Traditional ATS filters miss soft skills like patience, pacing, and empathy.
- Ramp periods suffer when unvetted hires struggle on the phones or chats.
24/7
Interview availability
Candidates in any region can complete interviews at convenient times—great for follow-the-sun support.
Empathy scores
Per candidate
See how candidates acknowledge customer frustration, apologize appropriately, and resolve issues.
Faster onboarding
Ready-made coaching notes
Hand new hires their interview feedback to personalize training plans from day one.
How it works
Get started in four steps
Define your customer scenarios
Work with Zivaro to model the product issues, policy questions, and escalations your agents handle most.
Invite candidates in bulk
Send interview links immediately after application or sync from your ATS to maintain structured workflows.
Review empathy and communication scores
Team leaders and QA managers get ranked lists with audio clips and transcripts ready for calibration.
Hire with confidence
Move top candidates straight into onboarding with clear expectations and coaching plans.
Support programs Zivaro powers
From in-house teams to outsourcers, Zivaro adapts to your structure.
- Customer support centers scaling new product launches.
- E-commerce and logistics companies staffing seasonal surges.
- SaaS companies hiring customer success managers who must balance empathy with technical know-how.
- Outsourced partners running multilingual or omnichannel support operations.
See how to evaluate support agents with Zivaro
We'll walk through customer scenarios, empathy scoring, and how team leads review candidates.