Zivaro LogoZivaro
For BPO and outsourcing providers

Staff campaigns faster without compromising service quality

Zivaro helps BPOs and outsourcing firms interview thousands of candidates each week, evaluate language and empathy, and deliver client-ready shortlists under tight SLAs.

  • Audio-native scoring detects accent clarity, grammar, and politeness in real conversations.
  • Run interviews around the clock across hubs in India, the Philippines, LATAM, and Eastern Europe.
  • Share transparent quality metrics with clients to win and retain contracts.

Campaign agility

Spin up new hiring waves in hours when clients launch campaigns or expand programs.

Consistent QA alignment

Mirror the quality standards your operations and QA teams enforce on the production floor.

Cost-effective scaling

Reduce dependence on costly assessment centers while improving hiring accuracy.

BPO hiring friction

  • Thousands of applicants per campaign overwhelm recruitment teams.
  • Language and accent assessments vary by interviewer, creating client escalations.
  • Night and weekend hiring is hard when human interviewers are offline.
  • Clients expect proof that agents meet communication standards before they take calls.

How Zivaro scales BPO hiring

Automated interviews replicate the best recruiter or QA lead so every candidate experiences the same evaluation.

  • Create campaign-specific scripts: sales, tech support, healthcare, collections, or retention.
  • Measure speech clarity, pacing, empathy, and policy adherence in any supported language.
  • Auto-route shortlisted candidates to medical, background, or client approvals.
  • Surface red flags like poor listening skills or policy gaps before training begins.
10,000+
Interviews per site monthly

Handle peak season surges without adding temporary recruiting staff.

Language-ready
Multi-accent scoring

Support campaigns in English, Spanish, and other languages with accent-aware evaluation.

Client transparency
Shareable dashboards

Prove compliance with client KPIs on voice quality, soft skills, and professionalism.

How Zivaro fits into your process

1

Configure campaign templates

Define questions, scripts, and pass/fail criteria for each client program or location.

2

Invite applicants automatically

Sync from portals, job boards, or walk-in events—Zivaro handles scheduling and reminders.

3

Review quality dashboards

Site leaders and client success teams see pass rates, QA notes, and candidate readiness.

4

Deploy agents faster

Move shortlisted candidates straight to client interviews or training batches with confidence.

Support any delivery model

Whether captive, hybrid, or pure outsourcing, Zivaro adapts to your governance.

  • Segment data by site, client, and campaign for granular insights.
  • Provide client portals to review shortlisted candidates with audio clips.
  • Route sensitive programs through compliance checks with automated approvals.
  • Integrate with workforce management to forecast hiring against seat plans.

Clients notice the difference. We submit Zivaro interview clips with our staffing plans and approvals come back in hours instead of days.

BPO hiring demo

See how BPO leaders scale hiring with Zivaro

Review language scoring, campaign dashboards, and how to share results with clients.

  • 30-minute live session covering candidate, reviewer, and ops views.
  • Includes transcripts, leaderboards, and export flows you can reuse.
  • No commitment required—keep the materials to share internally.

Response in under one business day · Typical onboarding time: 48 hours.

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